FAQ
We only ship within the United States, including Hawaii and Alaska, as well as APO/FPO addresses. Unfortunately, we do not ship internationally at this time.
We only ship within the United States, including Hawaii and Alaska, as well as APO/FPO addresses. Unfortunately, we do not ship internationally at this time.
Please allow 1-3 business days for orders to be processed and shipped. Orders placed on Friday afternoon, Saturday, and Sunday will be processed the following Monday and will ship within the 3 business days after being processed.
Please allow 1-3 business days for orders to be processed and shipped. Orders placed on Friday afternoon, Saturday, and Sunday will be processed the following Monday and will ship within the 3 business days after being processed.
If you need to make a change to or cancel your order, please contact us as soon as possible at hello@mireilabo.com. While we cannot guarantee changes after orders have been placed, we will make every effort to have your order updated. Once your order has been shipped, we are no longer able to make any changes.
If you need to make a change to or cancel your order, please contact us as soon as possible at hello@mireilabo.com. While we cannot guarantee changes after orders have been placed, we will make every effort to have your order updated. Once your order has been shipped, we are no longer able to make any changes.
Once an order has shipped, you will receive an email with tracking information. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.
Once an order has shipped, you will receive an email with tracking information. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.
Check around the delivery location and ask your household members and neighbors if they accepted the delivery for you. Please allow for up to 48 hours for the package to be delivered. Packaged may be mistakenly scanned as delivered up to 48 hours before arrival.
Check around the delivery location and ask your household members and neighbors if they accepted the delivery for you. Please allow for up to 48 hours for the package to be delivered. Packaged may be mistakenly scanned as delivered up to 48 hours before arrival.
If your package was damaged during shipment, save the box and products and and notify us within 5 business days of receiving the damaged item at hello@mireilabo.com. Please also provide photos of the issue and as many details as possible so that we can look into this for you as soon as possible.
If your package was damaged during shipment, save the box and products and and notify us within 5 business days of receiving the damaged item at hello@mireilabo.com. Please also provide photos of the issue and as many details as possible so that we can look into this for you as soon as possible.
If, for any reason, you are not completely satisfied with your purchase, you may return it within 30 days of purchase with your original receipt.
Please note that we can only accept refunds & returns for unopened or gently used items purchased from mireilabo.com. If the products were purchased from a different retailer, please contact them directly to initiate the process. Refunds are credited to the original payment only. Shipping charges on your original order are not refundable.
To start a return, please contact us at hello@mireilabo.com.
If, for any reason, you are not completely satisfied with your purchase, you may return it within 30 days of purchase with your original receipt.
Please note that we can only accept refunds & returns for unopened or gently used items purchased from mireilabo.com. If the products were purchased from a different retailer, please contact them directly to initiate the process. Refunds are credited to the original payment only. Shipping charges on your original order are not refundable.
To start a return, please contact us at hello@mireilabo.com.
Yes, the Rejuvenescence Shampoo and Conditioner are safe for color-treated and chemically treated hair. Our gentle, sulfate-free formula cleanses without stripping color or damaging chemically treated hair, helping to maintain vibrant, healthy strands.
Yes, the Rejuvenescence Shampoo and Conditioner are safe for color-treated and chemically treated hair. Our gentle, sulfate-free formula cleanses without stripping color or damaging chemically treated hair, helping to maintain vibrant, healthy strands.
Yes, 100% of our products are cruelty-free; however, some of them contain non-vegan ingredients.
Yes, 100% of our products are cruelty-free; however, some of them contain non-vegan ingredients.
There is no specific restrictions for using our products during pregnancy or breastfeeding. However, we alway recommend that you consult your doctor for questions or concerns.
There is no specific restrictions for using our products during pregnancy or breastfeeding. However, we alway recommend that you consult your doctor for questions or concerns.
Due to its natural ingredients, colors may change over time without impact to product quality. Store it in a cool, dark place to avoid direct sunlight.
Due to its natural ingredients, colors may change over time without impact to product quality. Store it in a cool, dark place to avoid direct sunlight.
Yes, all our packaging is recyclable. Please refer to your local guidelines for proper recycling procedures.
Yes, all our packaging is recyclable. Please refer to your local guidelines for proper recycling procedures.